Augment Your In-House IT Department with Managed Services
Is your in house team struggling to keep up with demand?
Businesses are spending more on software development & support than ever before, but that money isn’t always well-spent.
Many smaller business IT departments, for example, don’t need to hire a full-time software engineer or IT specialist, but that doesn’t mean they don’t occasionally have the need. In this case, it makes sense to find a partner who can provide support only when you require it.
Managed services refer to the practice of outsourcing, on a proactive basis, specific business processes and functions. These can include everything from supply chain management to marketing to information services such as software production and support. They’re an alternative to the on-demand outsourcing models in that they don’t come with any surprise costs.
What makes managed services different is that they’re offered under a subscription model. Your managed services provider (MSP) takes on a specific responsibility or a set of responsibilities in return for a predictable monthly fee. They’ll then be obliged to provide the range of services outlined in their service level agreements (SLAs) for the duration of the contract.
Budget More Efficiently
Employing & hiring a software engineer, cloud architect or systems integration specialist doesn’t come cheap and finding the right fit for the team can be hard. If you don’t have a full-time need for their skills, it will be money down the drain.
Furthermore, if you’re relying on on-demand outsourcing and break / fix support, you never know how much you’re going to end up spending. Managed services, however, are there when you need them at a predictable monthly cost.
Scale with Demand
Even if you do have a need for a full-time software integration and cloud expert, you probably find that periods of increased demand are impossible for your in-house IT department to keep up with.
That’s when everything comes to a grinding halt and you end up missing out on lucrative new opportunities. Managed services, however, scale with demand because they’re always there when you need them.
Increase Service Availability
Managed services are offered based on a contract in which both parties state their obligations. For the service provider, that should include a maximum response time to support requests and a minimum service availability.
Typically, these variables are far more attractive to businesses than they are with other support models, since MSPs have a vested interest in developing long-term partnerships.
Every business investment carries a degree of risk, particularly when it comes to IT and all the inherent uncertainties around it. For example, you might have software developed at great expense only to find that a far better solution comes along shortly after.
Managed services reduce risk by taking on some of the burden and, combined with industry-specific knowledge, this may include security and compliance too.
Work with the Best Talent
Now that modern technology has made geographical barriers almost meaningless, it often makes sense to outsource anything that can be outsourced. That’s because it gives you a far larger net to cast when it comes to seeking the best talent.
However, a dependable MSP already has the best talent on offer so that you don’t have to spend time looking for it yourself only to find it’s out of reach anyway.
We can provide expert reliability, engineering, and support across, the Azure Cloud Platform (IaaS, PaaS, Security Centre, Azure Sentinel, Azure Kubernetes Service), Azure DevOps, GitHub Enterprise, Azure AD, Azure B2C, Microsoft Office 365, Microsoft Information Protection, Microsoft Defender, Cloud App Security, Intune and Microsoft Teams.
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folio1 provides ongoing managed support for solution development services (SDS) and application support management (ASM) among others.
folio1 Managed Services offer a flexible, highly scalable model designed to free up your IT department’s time.
For more advice on the most suitable path for your business speak to one of our experts about creating a Managed Services roadmap that is aligned with your business goals.
Speak with one of our representatives today on +61 3 9428 9227 to get things back under control. Or fill in to book your free consultation.
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