Sep 12, 2018
3 Ways to Automate Your Alerts to Save Time
Alerts take up a lot of your IT department's time. Whether they come in the form of error codes, manually created help tickets, or notices of deadlines, the alerts keep coming. The bigger a company grows, the more out of hand it can get. So start automating smart processes that can differentiate between alert types. Here are three changes that can speed up your current workflow.
1. Batch passive alerts for a designated hour.
A lot of alerts aren't necessarily something that humans have to deal with. They're alerts that your programs and algorithms can handle without any interference, but they still generate an alert. If no one needs to know about the problem, disable the alert.
If it's something you need to know about in the abstract, filter the alerts through a reporting tool that gives you the numbers once a day. That's enough to let you know about news problem and changes in general behavior.
2. Identify alerts that need human interference.
When there are too many alerts, it can be impossible to sort through them and find the ones that actually need attention. Even the act of sorting through them takes up time. Instead, build in a process that identifies errors humans actually need to investigate. That quickens your response time.
Even better, it creates a list of problems that still need manual solvency. You can start building up stats in the background to identify which automation you need next.
3. Write solvency instructions into the alert message.
Big companies need structure, but it's hard to standardize processes. Everyone looks to a locally saved resource, the procedure they remember from years ago, or their best guess from what another employee suggested. That's a bad way to solve recurring problems.
Instead, add the recommended troubleshooting steps into the alert message box. That helps standardize the process. It also means employees know where to start solving an error.
For more automation and cybersecurity tips, give our team a call....