We Make Software Work For You and Help You Achive Your Ambitious Goals

Where we are

Level 1 / 71 Balmain Street
Cremorne VIC 3121
(green street entrance)

Contact Us

1800 folio1 (365461)
+61 3 9428 9227


Our existing customers
should use our Support Portal

Managed Services

Augment Your In-House IT Department with Managed Services

According to Gartner, worldwide spending on enterprise software reached AU$5.38 billion in 2018. Is your business overspending on software?

Businesses are spending more on software-development than ever before, but that money isn’t always well-spent. Many smaller business IT departments, for example, don’t need to hire a full-time software-development and integration specialist, but that doesn’t mean they don’t occasionally have the need. In this case, it makes sense to find a partner who can provide the support only when you require it.

What Are Managed Services?

Managed services refer to the practice of outsourcing, on a proactive basis, specific business processes and functions. These can include everything from supply chain management to marketing to information services such as software production and support. They’re an alternative to the on-demand outsourcing models in that they don’t come with any surprise costs.

What makes managed services different is that they’re offered under a subscription model. Your managed services provider (MSP) takes on a specific responsibility or a set of responsibilities in return for a predictable monthly fee. They’ll then be obliged to provide the range of services outlined in their service level agreements (SLAs) for the duration of the contract.

Benefits of Managed Services

Budget More Efficiently

Paying a salary for a software developer, designer or systems integration specialist doesn’t come cheap. If you don’t have a full-time need for their skills, it will be money down the drain. Furthermore, if you’re relying on on-demand outsourcing and break / fix support, you never know how much you’re going to end up spending. Managed services, however, are there when you need them at a predictable monthly cost.

Scale with Demand

Even if you do have a need for a full-time software integration and design expert, you probably find that periods of increased demand are impossible for your in-house IT department to keep up with. That’s when everything comes to a grinding halt and you end up missing out on lucrative new opportunities. Managed services, however, scale with demand because they’re always there when you need them.

Increase Service Availability

Managed services are offered based on a contract in which both parties state their obligations. For the service provider, that should include a maximum response time to support requests and a minimum service availability. Typically, these variables are far more attractive to businesses than they are with other support models, since MSPs have a vested interest in keeping you as a long-term customer.

Reduce Risk

Every business investment carries a degree of risk, particularly when it comes to IT and all the inherent uncertainties around it. For example, you might have software developed at great expense only to find that a far better solution comes along shortly after. Managed services reduce risk by taking on some of the burden and, combined with industry-specific knowledge, this may include security and compliance too.

Work with the Best Talent

Now that modern technology has made geographical barriers almost meaningless, it often makes sense to outsource anything that can be outsourced. That’s because it gives you a far larger net to cast when it comes to seeking the best talent. However, a dependable MSP already has the best talent on offer so that you don’t have to spend time looking for it yourself only to find it’s out of reach anyway.

Our Offer

folio1 provides ongoing managed support for solution development services (SDS) and application support management (ASM) among others.

We can help with:
  • Build a full end-to-end service solution for all your digital assets
  • Resolve technology problems and challenges faster
  • Access integrated knowledge with real-time collaboration
  • Execute large projects in less time
  • Save money on staffing costs and unforeseen expenses

Is your IT department starting to buckle under the weight of increased workloads?

Speak with one of our representatives today to get things back under control.