01 May 2019
Employ Azure Bots To Overtake Your Competition
Build your business up through conversation—become a facet of your customers' days that adds value through enrichment and engagement. Some of the quickest ways against this is to ignore them or obviously automate your responses
Lay your autoresponder to rest and pick up technology that excites customers to work with you. You don't have to be online to respond with chatbots. The average consumer expects a response on social media in fifteen minutes or less—can you oblige 24/7? Can you afford the workforce to respond 24/7? Is it even wise to try to support that much staff for operations you could easily automate?
What Makes Modern Consumers Happy?
Modern consumers love to be engaged. They get quick dopamine highs from your instantaneous responses when they come. As a business owner, though, you can't expect your assistant or customer service to respond in a fraction of a second. So how do you sate this desire?
In order to meet the constantly rising expectations of millennials and gen-z, you need to employ technology—not just more efficient ticketing systems and dashboards. Technology that can automatically respond to requests in fractions of a second—not autoresponders—the newer generations smell them from a mile away and hate them.
Chatbots allow businesses to respond to hundreds of interested customers in an instant, as they arise. No longer do you need to pray that chat volume is consistent and somewhat slow, rather than high and inconsistent. You can use chatbots to screen calls for support, schedule meetings without worry, and build your business easier than ever.
How Can Conversation Secure You More Business?
Conversation can help allay your customers' fears, keep them rationally informed, and influence their buying decision before they leave your site. Salesmen have used conversation for years—the best salesmen also happening to be the best conversationalists. Machines can learn these skills as well.
A recent McKinsey and Co. study showed that email is 40x—yes, we said forty times—more effective at acquiring new customers than social media. Bots can connect with new leads when they land on your website, provide them information, and begin an automated email flow that secures their business.
Using Azure bots, you can train a chatbot to converse with your customers by the dozens or the hundreds. No human can speak to 100 customers simultaneously with personalised questions, answers, and details.
How Can Azure Bots Help?
Using Azure bots, you can train a chatbot to converse with your customers by the dozens or the hundreds. No human can speak to 100 customers simultaneously with personalised questions, answers, and details. Azure-based chatbots can do that and more.
A startling 30-50 percent of business goes to the first person who responds. Don't lose out on business because you're behind the times. Azure bots can bring your customer and prospect responsiveness into the forefront so you can focus on what matters most—running your business and continuing to provide stellar services.
Automation with bots can range from community management, sales funnel nurturing, and community service to personal assistance and meeting scheduling through tools like Calendly or Google Calendar.
What Sets Azure Bots Apart?
Azure bots are unique because of the wide range of applications they can be built to benefit. You can program Azure bots for enterprise productivity workflows, build your own personal assistant to message you when meetings are coming up, and much more.
Reach out to Folio1 and see how we can help you overtake your competition today.