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18 Dec

Artificial Intelligence: The Next Frontier in 2018

Folio1 Continuous Delivery

Artificial intelligence is revolutionizing the business world. Statistics show that:

As companies persevere to better interact with their customers, artificial intelligence will soon be conducting in-house operations, determining consumer patterns, and making predictions on marketing strategies. The following are some artificial intelligence applications to watch out for in 2018: 

Chatbots 

According to Grand View Research, the global chatbot market is going to be worth $1.23 billion by 2025. In addition, 45 percent of users prefer chatbots as the primary mode of communication with customers. Despite the complexity involved in designing artificial intelligence to select content based on context from user conversations, a number of companies have been able to build sophisticated chatbots. Functioning like virtual assistants, the chatbots engage with customers, answering their queries and directing them to other useful sources.  

AutoPilot is United Airlines' newest chatbot assistant featured on its website. From looking up airline prices and baggage carousel information, to departure times and arrival paperwork, AutoPilot provides website visitors with answers on a number of frequently asked questions. 

Facial Recognition

Border security is a topic of constant debate for immigration officials. As artificial intelligence allows for greater precision and law enforcement, there are suggestions to actively implement smart technology in passenger screenings. One such example is Seamless Totem, an advanced facial recognition technology created by technology provider Vision-Box.

This year, Delta Airlines partnered with U.S. Customs and Border Protection (CBP) to test new biometric exit immigration procedures. Using Seamless Totem, CBP will be able to accurately confirm a passenger's identity with reference to Delta's ticketing information. The new measures were tested at New York's JFK International Airport and Hartsfield-Jackson Atlanta Airport.

Voice Commands

Amazon Alexa and its associated products allow users to interact with devices in their environment using only voice commands. The company recently teamed up with United Airlines to release United Skill with Amazon Alexa. This new feature in the Alexa app means that customers can use devices such as the Amazon Echo Dot or Amazon Echo, with the simple command, "Alexa, ask United..." 

Customers can also use the unique hands-free check in option. By stating the command, "Alexa, ask United to check me in", passengers can complete the check in process for any U.S. domestic flight. In addition, they can also look up the status of their flight, and amenities including entertainment and WiFi.

For more information on the latest innovations, smart applications and digital solutions, please contact our team today.

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