We Make Software Work For You and Help You Achive Your Ambitious Goals

Where we are

Level 1 / 71 Balmain Street
Cremorne VIC 3121
(green street entrance)

365 Virtual Agent

Provide exceptional customer service with intelligent, adaptable virtual agents. Enable customer service experts to easily create and enhance bots with AI-driven insights.

Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Assistants by 2020

Test bot

Deliver rich, personalized bot conversations to resolve customer issues quickly and effectively with Dynamics 365 Virtual Agent for Customer Service

Go ahead ask our bot a question, the test bot is servicing the retail market.

Ask something like

  • Start with "Hi"
  • Store Hours
  • Store locations
  • Pay Bill
  • Gift card policy
  • Returns exchange and refund order policy
  • Manage payment methods
  • Check balance and due date
  • Shipping policy
  • Find discounts/sales/deals/promotion
  • Issue with viewing bill
  • Replace membership card
  • Store pickup guidelines
  • Issue with viewing bill

Customer Service Bot

Virtual Agent for Customer Service helps you create bots to solve customer service issues.

Our Offer

folio1 endows organisations with the tools, processes and expertise they need to thrive in the dynamic 365 modern corporate environment.

To that end, we can help you:

  • Implementation of Dynamics 365 Virtual Agent for Customer Service
  • Discover innovative solutions to business challenges
  • Build an agile customer service virtual agents that scales with demand
  • Boost efficiency through automated processes
  • Empower informed decision-making with data-driven insights
  • Enhance workforce mobility, productivity and engagement
  • Monitor and improve bot performance
  • PowerApps set-up of Admin center environments & support
  • Development of conversation & topics flows

Azure Bot Service

Take your Bot & Assistant Service to the next level with Azure Bot Services.

Does your business need a service bot tailored to fit your market requirements?

Call us today on 1800 365 461 to learn more about our digital transformation service solutions. Or fill in to book your free consultation.

Book your free consultation

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Digital Transformation