We Make Software Work For You and Help You Achive Your Ambitious Goals

Where we are

Level 1 / 71 Balmain Street
Cremorne VIC 3121
(green street entrance)

Contact Us

1800 folio1 (365461)
+61 3 9428 9227


Our existing customers should use our Support Portal

Jira Service Desk Logo

Developing Customer Service Workflows



Providing excellent Customer Service is one of the biggest and most urgent challenges in any business and every business has its own unique Customer Service needs.

At folio1 we are continually refining our own customer services processes in the same way we help our clients’ refine theirs in response to new demands from customers, and new developments in technology. As far as we’re concerned, the challenge is to use technology to deliver faster, more responsive service, not simply to cut costs. After all, an unhappy customer is a very expensive price to pay.


folio1 uses JIRA, Scrum, or Kanban to build workflow management processes that include:

  • Planning
  • Tracking
  • Reporting

on your Customer Service delivery and response. We integrate your Customer Service management workflow and Service Desk portal to create a streamlined process that ensure no customer falls through the cracks.


folio1 provides your in-house Customer Service team, Business Analysts, and IT Management teams with a detailed understanding of the Customer Service process and impeccable documentation so that you can work together seamlessly and deliver world-class Customer Service that exceeds your customer’s expectations.

We are also available to provide ongoing support and refinement of your process once it is implemented.

Developing Customer Service